FAQ

Frequently asked questions

Orders FAQ

Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to provide your shipping information and complete your payment.

You can modify or cancel your order within 24 hours of placing it by contacting our customer support team. After this window, changes may not be possible if the order is already being processed.

Once your order has shipped, you'll receive an email with a tracking number and a link to track your package. You can also log into your account to view the status of your order.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other popular online payment methods. All transactions are secure and encrypted.

If you receive an incorrect or damaged item, please contact our customer service team within 7 days of delivery. We'll arrange a replacement or provide a refund, depending on your preference.

General questions

Nest & Nook is an online home and décor shop offering a curated selection of furniture, décor, lighting, and textiles. We focus on timeless designs, sustainability, and affordable luxury to help you create the perfect living space.

Currently, Nest & Nook operates exclusively online. This allows us to offer you a wider range of products at competitive prices, all delivered directly to your door.

We currently ship to EU and US, with plans to expand in the near future. If your country isn't listed at checkout, please contact us for more information.

You can reach our customer support team via email or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.

Yes! We offer digital gift cards in various amounts, which can be purchased directly from our website. Gift cards are perfect for housewarmings, weddings, or any special occasion.

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